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Write a procedural email message to employees reminding them of standard operating procedures or


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Write a procedural email message to employees reminding them of standard operating procedures or organizational changes that take the form of step-by-step instructions. Be creative, or use an issue applicable to your work environment. (Example is attached)

The message should take the form of an email.

The procedural message must adhere to the following requirements:

  1. Content:  
    1. Introduce the main idea of the message in a concise, informative manner.
    2. Itemize three to five (3-5) key points with detail.
    3. Provide information about where and to whom questions should be directed.
  2. Format:  
    1. Use a descriptive subject line or heading.
    2. Use bullets to separate ideas and simplify reading.
  3. Style:  
    1. Include an appropriate and professional greeting / salutation.
    2. Use email form including: To:, From:, Subject:, and Signature.
  4. Clarity / Mechanics:  
    1. Ensure that there are no grammar or spelling errors.
    2. Ensure that there are no clarity, writing, and mechanical errors.

Your assignment must:

  • Be typed, single-spaced, using Times New Roman font (size 12), with one-inch margins on all sides. 

The specific course learning outcomes associated with this assignment are:

  • Use writing process strategies to develop brief business documents, such as routine messages, bad news messages, and persuasive/sales messages.
  • Support ideas or claims in body paragraphs with clear details, examples, and explanations.
  • Organize ideas logically by using transitional words, phrases, and sentences.
  • Use sentence variety and effective word choice in written communication.
  • Write clearly and concisely using proper writing mechanics.

Running head: PROCEDURAL EMAIL Procedural Email Message Assignment


(Student Name)


ENG 315 ? Professional Communications


(Professor Name)


(Correct Date) 1 PROCEDURAL EMAIL 2 To:


From: Catherine Francis <>


Subject: New Procedures for Apartment Maintenance Requests




The number of apartments being rented monthly has increased approximately 9% from last year.


This increase has resulted in additional maintenance service requests. To ensure our ability to


continue to service our residents? requests in a timely manner, an additional porter has been


added to the staff, and a new procedure for maintenance requests will be implemented on August


1, 2014.


To service a maintenance request, follow the new instructional procedures outlined in the


attached file. These procedures are also available in the maintenance shop should you need to


refer to them outside of the office.


I look forward to your anticipated cooperation in the coming months as we implement these new


procedures. Please reach out to your immediate supervisor with questions as they arise.


In Support,


Catherine Francis, Operations Manager


Attachment: Procedures for Completing Maintenance Requests


Procedures for Completing Maintenance Requests Sign into the maintenance log each morning at, and choose the ?Pending


Requests? option.


Choose four (4) service requests, and provide your initials to indicate your intent to


service the units.


Service the assigned units utilizing the guidelines provided to you in your employee




Return to the office after completing service requests, access the maintenance log at, and choose the ?Pending


Requests? option. Click the box that states ?Service Completed,? and enter the time


stamp to indicate when the service order was completed.


Choose additional service requests as shift time allows, and repeat the procedure


mentioned above. Revised 7/10/14


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Oct 14, 2020





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