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Hello Fanicelynn,

You were so helpful with another leadership question I had difficulty wit


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Hello Fanicelynn,

You were so helpful with another leadership question I had difficulty with.  I wanted to see if you could assist me with this one.  I have found some information on critical thinking, but I can't find any relevant scholary articles regarding critical listening or complexity communication.  I will attach the work I have so far, so that you can review.  Hopefully, you can assist me.  My discussion needs to based on scholarly information, not just my opinion. Thank you.

The question: 

The following is a quote from James Humes---?The art of communication is the language of leadership.?

Porter-O?Grady and Malloch (2015) noted the presence of complexity communication. Critical listening, critical questioning, and critical thinking were each identified as an element of complexity communication. Select two of the three elements and discuss how the element applies to leadership within healthcare and strategies to incorporate the element as part of one?s leadership skills.

Running head: COMPLEXITY COMMUNICATION Complexity Communication


Carole Bingley


Chamberlain College of Nursing


NR504: Leadership within Healthcare Professions


January 2017 1 COMPLEXITY COMMUNICATION 2 Week 3 DQ Complexity Communication


From the three elements of communication, critical listening, critical questioning, and


critical thinking are the most essential in leadership within the health care. Critical listening and


critical thinking should be applied to the leadership within the healthcare for the effectiveness of


the healthcare. Here is a summary of the two elements and strategies to incorporate the element


as part of one's leadership skills.


Critical listening


Critical listening refers to the systematic thinking and reasoning to see whether a message


makes sense in light of factual evidence. The nursing managers and the healthcare personnel


should be able to listen critically. Critical listening also involves the ability to apply common


sense in reasoning. Critical listeners strive to get the message clearly, accurately, precisely,


logically completely, significantly and fair when they listen, speak, read and write. Nurses use


language to clearly communicate in-depth information that is significant to nursing care. Nurses


are not focused on the trivial or irrelevant. For this reason, critical listening skills are inevitable


in the nursing practice.


Nurses who are critical listeners hold all their views and reasoning to these standards as


well as the claims of others such that the quality of nurse's thinking improves over time thus


eliminating confusion and ambiguity in the presentation and understanding of thoughts and




Critical thinking


Critical thinking is a disciplined, self-directed, intellectual process that results in analysis,


interpretation, and assimilating information (Gholami, Moghadam, Mohammadipoor, Tarahi, COMPLEXITY COMMUNICATION 3 Sak, Toulabi, & Pour, 2016). In the healthcare, critical thinking for clinical decision-making is


the ability to think in a systematic and logical manner with openness to question and reflect on


the reasoning process used to ensure safe nursing practice and quality care.


Additionally, the practitioner that uses critical thinking for clinical decision-making


maintains intellectual standards, remains proficient in using intellectual reasoning, and practices


competent use of clinical judgments and safe decision-making.


Leaders should be able to apply the skills of critical thinking and critical listening when a


critical issue arises or when they want to change practice to improve quality of healthcare. The


leader should also change his/her attitudes towards thinking and listen at all times. COMPLEXITY COMMUNICATION 4 References


Gholami, M., Moghadam, P. K., Mohammadipoor, F., Tarahi, M. J., Sak, M., Toulabi, T., & Pour,


A. H. (2016). Comparing the effects of problem-based learning and the traditional lecture


method on critical thinking skills and metacognitive awareness in nursing students in a


critical care nursing course. Nurse Education Today, 4516-21.


doi:10.1016/j.nedt.2016.06.007 COMPLEXITY COMMUNICATION 5


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Hello Fanicelynn,

You were so helpful with another leadership question I had difficulty

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Oct 14, 2020





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